Account Maintenance

Efficient, Secure, and Compliant Account Updates

Our solution streamlines the process of updating customer accounts, including changes to name, address, and date of birth. It ensures consistency across branches and integrates automated checks to keep everything compliant and up-to-date.

The Problem

Maintaining accurate and up-to-date account information is challenging, especially when updates are managed manually. This can result in inconsistencies across branches, delays in processing changes, and compliance risks due to outdated customer data.

  • Streamline the update process, allowing multiple requests to be submitted simultaneously
  • Standardize and centralize account maintenance procedures across all branches
  • Automate notifications for expiring IDs, ensuring timely updates and compliance
  • Perform comprehensive legal searches for corporate accounts through integrated third-party services
  • Conduct verification checks to maintain accurate records and prevent errors
  • Easily update personal details like name, address, and date of birth in one go
  • Support multiple requests at once, reducing the need for repeated submissions
  • Centralize processes across branches for consistent and reliable customer verification
  • Automate checks for expiring IDs and send timely notifications to customers
  • Integrate with third-party legal providers for thorough searches on corporate accounts

"Based on the two processes we automated, we save 20 million Naira monthly. We have been mandated to automate all the bank's processes. Once we are done, we will be saving over a billion Naira yearly."
~ Taiwo Otiti ED IT/Operations, FSDH Merchant Bank

Our Guarantee

Our work is only done when we deliver what we promised you!